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Terms and Conditions

 

Terms and Conditions

Effective Date: February 7, 2025
Last Updated: February 7, 2025

Welcome to The Urban Collector 313 ("we," "us," or "our"). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website.

1. General Information

  • The Urban Collector 313 specializes in buying and selling old U.S. currency and collectibles.
  • Our website provides information on available items, pricing, and purchasing options.

2. Eligibility

  • You must be at least 18 years old to make purchases or sell items on our platform.
  • By using our services, you confirm that all information provided is accurate and complete.

3. Buying and Selling Policy

A. Buying Collectibles

  • All sales are final unless otherwise stated.
  • Prices are subject to change without prior notice.
  • We strive to provide accurate descriptions and images, but we do not guarantee the exact appearance or condition of collectibles.

B. Selling Collectibles

  • We accept old U.S. currency and collectibles for evaluation and potential purchase.
  • Items must be authentic and in the agreed-upon condition.
  • We reserve the right to reject any item that does not meet our criteria.

4. Payments and Pricing

  • Payments can be made via credit/debit cards, PayPal, or other accepted payment methods listed at checkout.
  • Prices are listed in U.S. dollars and do not include applicable taxes, shipping, or handling fees.

5. Shipping and Delivery

  • We ship only within the United States unless otherwise stated.
  • Shipping times may vary, and we are not responsible for delays caused by carriers.
  • Customers are responsible for providing accurate shipping details.

6. Returns and Refunds

  • Due to the nature of collectibles, all sales are final unless the item received is significantly different from its description.
  • Any return request must be made within 5 days of receiving the item.
  • Refunds, if applicable, will be processed within 7-10 business days after item inspection.

7. Authentication and Appraisals

  • We may offer authentication services, but we do not provide formal appraisals for investment purposes.
  • Customers are encouraged to conduct independent verification before making purchases.

8. Prohibited Activities

You agree not to:

  • Use our website for fraudulent purposes.
  • Attempt to manipulate pricing or sales.
  • Violate any applicable laws or regulations.

9. Intellectual Property

  • All content, including images, text, and logos, is owned by The Urban Collector 313 and may not be used without permission.

10. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website.
  • Our liability is limited to the total amount paid for the specific transaction in question.

11. Privacy Policy

  • We collect personal information to process orders and improve our services.
  • Your information will not be shared or sold to third parties without your consent.

12. Changes to These Terms

  • We reserve the right to update these Terms at any time. Continued use of our website after changes indicates acceptance.

13. Contact Information

For any questions or concerns, please contact us:

📧 Email:  jon@collector.org
📞 Phone:  313-444-9315 

Thank you for choosing The Urban Collector 313! Happy collecting!

Return and Refund Policy

 

Return and Refund Policy for Urban Collector 313

Effective Date: February 7, 2025

1. Overview

At Urban Collector 313, we are proud to offer a carefully curated collection of historic coins and paper currency. Our items are authentic—with many verified by independent third-party experts—and each piece tells a unique story that celebrates the artistry, craftsmanship, and heritage of currency. As a proud member of the American Numismatic Association, we are dedicated to preserving these histories for collectors at every level.

Due to the collectible and verified nature of our items, all sales are final. Returns and refunds will not be accepted except in the rare event that an error on our part occurs.

2. Final Sale

  • Authenticity and Quality:
    Every item in our collection is selected for its authenticity and historical significance. Because of this, we stand by our collection’s quality, and all items are sold as-is.
  • No Returns or Refunds:
    All sales are final. We do not accept returns, exchanges, or issue refunds under normal circumstances.

3. Exceptions: Company Error

We recognize that mistakes can occasionally occur. If you receive an item that is:

  • Incorrectly Shipped: An item different from what you ordered.
  • Misrepresented: Not matching the description or authentication provided on our website.
  • Defective or Damaged: A condition resulting from an error on our part during order processing or shipping.

In these specific cases, you may be eligible for a return, exchange, or refund.

4. How to Report an Issue

 If you believe there has been a mistake with your delivery due to a company error, kindly follow these steps: 

  1. Contact Us Promptly:
    Reach out to our Customer Service team within 30 days of receiving your order.
  2. Provide Required Information:
    Include your order number, a detailed description of the issue, and any photographic evidence that supports your claim.
  3. Our Review Process:
    Our team will review your claim and determine whether it qualifies as a company error. If approved, we will provide detailed instructions on how to return the item.

5. Resolution Process

  • Return Shipping:
    If your claim is approved due to a company error, we will cover the cost of return shipping.
  • Refunds or Exchanges:
    Once the returned item is received and inspected, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.

6. Policy Updates

Urban Collector 313 reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

7. Contact Information

If you have any questions regarding our Return and Refund Policy or need to report an issue, please contact us at:

Urban Collector 313
Email:  jon@collector.org
Phone:  313-444-9315

 © 2025 The Urban Collector 313 | All Rights Reserved 


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